Home / Jobs / Customer Service Technical Associate - Tax Content
W

Customer Service Technical Associate - Tax Content

Wolters Kluwer

Coppell, Texas, United States Full-time June 19, 2026
Apply Now

Vacancy Description

The Customer Service Technical Associate provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools.

Essential Duties and responsibilities

  • Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
  • Identify and document resolution to reoccurring inquiries
  • Cross-train on other products and systems
  • Participate in projects and as well as process improvement initiatives
  • Provide general reports to management as requested
  • Participate in product testing and review as required
  • Secure and keep confidential product and custome...

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Customer Service Technical Associate - Tax Content at Wolters Kluwer

    Apply for this Position

    Vacancy Details

    Location Coppell, Texas
    Country United States
    Type Full-time
    Category Information and Record Clerks
    Posted June 19, 2026

    About Wolters Kluwer

    W

    Wolters Kluwer

    Coppell, United States

    Share This Vacancy