Customer Service Team Leader

Customer Service Team Leader with a strong track record in the Banking Financial Services and Insurance (BFSI) sector. The ideal candidate will lead a team of hardware engineers ensuring timely delivery of services preventive maintenance and technical support for banking systems while maintaining high customer satisfaction.

DUTIES & RESPONSIBILITIES

Team Leadership & Coordination:

• Lead mentor and manage a team of Customer Service System Engineers to ensure efficient service delivery.
• Assign daily tasks monitor performance and ensure adherence to SLAs.
• Provide guidance on technical issues and escalate high-priority cases to senior management.
• Conduct team meetings and training sessions to enhance technical skills and process compliance.

Hardware Installation and Maintenance:

• Oversee installation configuration and troubleshooting of hardware syst...