Customer Service Team Lead

Role Requirements

• Experience Range: 8-15 Years of experience

Key Skills:

• Order to Cash (O2C) process
• SAP MM and SAP SD
• Import & Export operations
• Incoterms knowledge
• Trade & Compliance expertise
• Team management managing team size 10 plus
• Flexible with shift

About you and this role

Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business.

Responsibilities

• Provides direct leadership to a team of order management professions that provide direct interface to customers.
• Provides day-to-day coaching on Customer Service operations.
• Accou...