Customer Service Team Lead

Client Services Team Lead

Madrid | Hybrid (3x2)

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Were looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.

Reporting directly to the Customer Care Manager, youll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, youll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.

This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department.

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