Customer Service Support - Stay at Home Care

The Role:

We're looking for genuinely warm, patient communicators to join our Customer Operations team in a dynamic FMCG environment. As a Customer Service Support – SAH, you'll support our Support at Home (SAH) customers - many of whom are older Australians, building real rapport and helping them navigate their options with confidence.

This isn't a hard-sell role but you'll be comfortable gently guiding customers toward placing an order when it's the right fit for them and supporting our outbound efforts to connect with new customers.

Key Responsibilities:

• Handling outbound referrals for new SAH customers
• Responding to inbound calls and providing clear, empathetic support
• Explaining how Lite n' Easy's SAH program works
• Confidently encouraging customers to place an order when appropriate, without being pushy
• Offering encouragement and guidance to customers needing extra support
• Col...