Vacancy Description
Customer Service Support
- Camberwell Hub
- Permanent
- Full Time
About the Role
Our Customer Service Support (CSS) staff are the first point of contact (for Baptistcare’s Support at home package customers. The Customer Service Support staff carry out a range of day to day customer account administration tasks.
To summaries in short…
- Provide exceptional customer service via phone and email to our Support at home package customers & ‘private fee-for-service customers’
- Liaise with Baptistcare customers daily to provide admin support for customer ‘care plans’
- Daily administration: completing customer progress notes, Completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.
- First Call Resolution - review of progress notes to ...
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