Vacancy Description
Responsibilities
- Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M)
- Assist with registration and reception duties for solemnisation appointments
- Support queue management and ensure the smooth flow of customer appointments and ceremonies
- Handle general customer enquiries and provide accurate information on registration procedures and requirements
- Assist customers with the use of self-service kiosks and provide basic troubleshooting support
- Support document verification processes and administrative activities in accordance with established guidelines
- Coordinate with internal teams to ensure a positive customer experience throughout the customer journey
- Assist with the setup and closing of customer service areas, solemnisation rooms and self-service kiosks
- Maintain accurate records and prepare simple reports when required
- P...
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