Vacancy Description
Job Description
Job title
Customer Service Supervisor
Reports to
UB Card Office Manager
Department
UB Card Office
FLSA Status
Full-Time, Non-Exempt
Position Summary
Responsible for day-to-day UB card front counter operations
Expected Hours of Work
Monday – Friday, day shifts, overtime as needed
Essential Functions
Front Counter Operations
· Processes online account requests, and balances daily
· Sells all plans and accounts associated with the UB Card
· Always provides superior customer service
· Assists with marketing efforts to develop and sell new and established products
· Monitors telephone communication with customers
· Monitors meal plan chang...
Job title
Customer Service Supervisor
Reports to
UB Card Office Manager
Department
UB Card Office
FLSA Status
Full-Time, Non-Exempt
Position Summary
Responsible for day-to-day UB card front counter operations
Expected Hours of Work
Monday – Friday, day shifts, overtime as needed
Essential Functions
Front Counter Operations
· Processes online account requests, and balances daily
· Sells all plans and accounts associated with the UB Card
· Always provides superior customer service
· Assists with marketing efforts to develop and sell new and established products
· Monitors telephone communication with customers
· Monitors meal plan chang...
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