Customer Service Supervisor at Unifi

Step into a pivotal role with Unifi as a Customer Service Supervisor. Lead a dedicated team, ensuring exceptional experiences for passengers while managing all aspects of the ticketing and check-in process.
At Unifi, we value integrity, empathy, and innovation in aviation services. This full-time supervisor position emphasizes the importance of customer service while overseeing arrival duties, baggage handling, and problem resolution. You’ll support passengers with special needs and work closely with ramp agents to ensure a seamless travel experience.
Key Responsibilities:
• Lead a team in providing exceptional customer service
• Assist passengers during the arrival and check-in process
• Manage ticketing and baggage services through a computerized system
• Direct passengers through Customs, Immigration, and Quarantine
• Monitor and enforce safety procedures in compliance with regulations
Requirements:
• High school diploma or equivalent education
• At lea...