Vacancy Description
About the role:
As a pivotal link between our company and its valued customers, the Sr. Customer Service Specialist serves as a strategic executional partner between our customers, Sales, and Supply Chain. Responsible for orchestrating all order-related activities, the role goes beyond transactional order entry and is designed for an experienced professional who understands manufacturing, planning constraints, commercial risk, and can confidently manage high intensity conversations with both external customers and internal partners while ensuring customer satisfaction.
The Sr. CSR owns complex, high volume B2B accounts and acts as the first point of contact for our customers, ensuring commitments are met while balancing internal constraints. In addition, this role provides day to day leadership support to the Team Lead.
Key responsibilities include:
- Establish and maintain positive working relationships with customers, co-packers, and all ...
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