Vacancy Description
Role: Customer Service Specialist
Reports into: Head of Customer Services
Hours: Monday - Friday between 9.00am - 17:00pm
Salary: Up to £28000 per annum
Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week
Brief Overview of Geobear
Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years.
Role KPI’s:
- Responding to clients in Whatsapp in 1 hour
- Booking site visits
- Communicating with customers via email within 24 hours of receipt
- <10% inbound call abandonmen...
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