Customer Service Specialist with English (Lugo)

Responsibilities

• Communicate with customers through phone, e‑mail, chat, and reviews, providing accurate and clear information about products and services.
• Navigate and manage internal and external platforms to handle, register, and resolve customer requests, issues, or inquiries.
• Maintain strong, positive relationships with customers by collecting and processing feedback to continually improve their experience and increase satisfaction levels.
• Continuously develop knowledge of the company’s products, services, policies, and procedures.
• Collaborate and coordinate with other departments (operations, sales, logistics, marketing, etc.) to ensure quick responses and complete solutions.
• Identify opportunities for process improvement and propose optimisation ideas to enhance the customer experience.
• Perform proactive case follow‑up to ensure proper resolution within established timeframes.
• Record all relevant ...