Customer Service Specialist

Overview

Role summary: This is a one-year contract role. Customer Service Specialist is reporting to Customer Service Department under Supply Chain Division. This is a permanent position that require knowledge of order processing, production planning, delivery planning, invoicing and customer complain handling.

General Responsibilities

1. Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
2. Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
3. Raise Credit Release in SharePoint system and follow up until it is unblocked.
4. Approval on eNA system for new SKU number request.
5. Prepare Proforma Invoice for pre-payment orders and report in MYTax portal.
6. Make...