Customer Service Specialist

Job Responsibilities:

1. Service System Building: Establish customer service standards and SOPs for the corresponding language regions (English/Spanish/Portuguese/Arabic/Japanese/Thai/Indonesian/Vietnamese/Hong Kong Cantonese). Optimize service workflows based on local user habits and regional characteristics. Build an efficient and compliant service delivery system, regularly monitor service quality, and steadily improve user satisfaction in the regional markets.

2. Regional User Operations: Provide premium native-language consultation services to creators and users in the corresponding language regions through multiple channels, including online chat, email, and major local social media platforms. Take full ownership of following up and closing out various user issues. Periodically compile high-quality service cases and typical problem cases, and continuously iterate and optimize the regional user service experience.

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