Customer Service Specialist

Job Title: Customer Support Associate – International Voice/ Chat & Inbound Sales

Location: Pune

Job Overview

We are looking for enthusiastic and customer-focused Customer Support Associates to join our International Voice, Chat & Inbound Sales team in Pune. The ideal candidate will be responsible for delivering exceptional customer service, handling inbound customer interactions, resolving queries, and identifying sales opportunities while ensuring a seamless customer experience.

Key Responsibilities

• Handle inbound customer calls and chat interactions for international clients in a professional and courteous manner.
• Understand customer requirements, resolve queries, and provide accurate information.
• Identify customer needs and recommend appropriate products or services to achieve sales targets (Inbound Sales).
• Build rapport with customers while ...