Customer Service Specialist

Customer Interaction & Relationship Management

• Serve as the Single Point of Contact (SPOC) for customers, ensuring clear, timely, and professional communication managing the import flows, Global Corporate Accounts (GCA), Global Distribution Center (GDC) and other order trends as and when required by the business. Build strong relationships by anticipating customer needs and providing proactive updates on orders and shipments
• Receive and process customer orders/POs accurately in the system and maintain regular updates (Sales Order Creation) on timely manner. Monitor outstanding contracts and forecasts, ensuring timely fulfillment and managing contract roll-overs or cancellations as needed. Ensure adherence to OTIF (On-Time-In-Full) standards and maintain accurate reason codes in SAP for performance tracking
• Order Lifecycle Management
• Partner with Planning and Logistics teams to align production schedules, stock readiness, labeling, and...