Customer Service Specialist

Green and Smart Mobility Philippines Inc

On-site - Pasay 3-5 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

The Customer Service Specialist is responsible for providing excellent service to passengers and clients by handling inquiries, resolving complaints, and assisting with bookings or operational concerns. This role requires adaptability to a 24/7 schedule , strong communication skills, and the ability to work under pressure while maintaining a professional and courteous demeanor.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information regarding services, schedules, and policies.
• Resolve customer complaints efficiently and professionally, escalating issues when necessary.
• Document interactions and maintain records of c...