Vacancy Description
The responds to inbound enquiries relating to deceased estate matters. We act as the key point of contact between customers and our Estate Settlement and Services Processing Teams. In this role, you will be the concierge between our branches and informants during the initial deceased notification process, as well as supporting callers with existing estate matters. You will guide customers through complex and often emotional situations, ensuring their needs are met simply, safely, and with care. Our customer value proposition is “Simply and Safely Meeting Our Customer’s Needs – Brilliant When It Matters.” As an Estate Settlement and Services Specialist, you will bring this to life by demonstrating genuine empathy, emotional intelligence, and the ability to adapt your communication style to a wide range of customers and stakeholders.
About you
You have proven experience supporting vulnerable individuals and helping them navigate difficult circumstances. Empathy com...
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