Vacancy Description
Key Responsibilities
- Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
- Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
- Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
- Collaborate with the operation team to ensure customer queries are addressed.
- Maintain patient confidentiality and adhere to data protection regulations.
- Keep records of customer interactions, process customer accounts, and file documents.
- Calling of leads to book appointment and ensure appointment is turned up.
- 5 working days week; 10AM -7PM
- 1 x Weekend off + 1 x Weekday off
- Proven customer support experience or experience in beauty services industry.
- Strong messaging and...
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