Customer Service (Spanish Bilingual)

Position: Customer Service (Spanish Bilingual)

Number of hours: 40 hours per week
Schedule: Doja Qatar Time zone

Key Responsibilities

• Serve as the first point of contact for customers by responding to general inquiries via phone, email, and chat.

• Provide accurate information regarding products, services, orders, shipments, and account-related concerns.

• Resolve basic customer inquiries efficiently while delivering a professional and positive customer experience.

• Escalate complex or unresolved issues to the appropriate support team following established procedures.

• Accurately document customer interactions, inquiries, and resolutions in the CRM or customer support system.

• Collaborate with internal teams to ensure timely resolution of customer requests and maintain service quality.

• Follow company p...