Customer service

The Customer Service Executive will be the first point of contact for clients, ensuring excellent service delivery and resolving queries related to banking products and services. This role requires strong communication skills, attention to detail, and the ability to handle customer concerns professionally while maintaining compliance with banking regulations.

• Customer Interaction : Handle inbound calls, emails, and walk-in queries, providing accurate information on banking products and services.
• Account Services : Assist customers with account opening, maintenance, and closure procedures.
• Transaction Support : Guide clients through fund transfers, deposits, withdrawals, and digital banking platforms.
• Issue Resolution : Investigate and resolve complaints promptly, escalating complex cases when necessary.
• Compliance & Security : Ensure adherence to bank policies, KYC/A...