Customer Service Sales Representative (English-speaking) – On-site - Fashion IndustryTemporary [...]

Fashion Support Consultant (English‑speaking) – On‑site – MX02 Temporary

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. Follow all the processes and procedures of the project.
• Understand and comply with administrative duties.

Your qualifications

• Proficient in English or bilingual.
• Customer care skills – ability to listen to and understand customers’ needs.
• Ability to take ownership and progress calls to resolution or to escalated calls to resolution.
• Working knowledge of IT Platform, equipment, and app...