Customer Service Representative/Dispatcher

Job Type: Full-time

Customer Service Representative / Dispatcher

Southern Home Services is a residential HVAC, plumbing, and electrical company that acquires, owns, and operates businesses across the United States. We are seeking a Customer Service Representative / Dispatcher to join our growing team.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of evolving products & services that benefit our customers
• Participate in in‑house training on products & services and ...