Customer Service Representative

Job Title: Customer Service Representative

Location: Wheeling, IL

Industry: Transportation/Logistics

Pay: $20-21/hr (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

The Customer Service Representative will create exceptional customer experiences by managing requests and keeping customers informed every step of the way. In addition, be the go-to problem solver who thrives in a fast-paced environment, delivering quick resolutions and making every interaction count.

Key Responsibilities:

• Respond to customer and partner inquiries via phone, email, and chat regarding shipment status, scheduling, claims, and service issues.
• Manage and monitor delivery and pickup appointments to ensure timely coordination.