Customer Service Representative

Defender is a marine outfitter located in Waterford, CT, in business for 85+ years. Our Mission is to be the marine outfitter of choice, offering the widest selection of products at the most competitive prices, and providing only the best customer service. Our valued employees have hundreds of years of combined boating experience and are committed to earning our customers’ trust and respect by offering friendly service, ongoing support, and of course - great value.
In this position you'll contribute to the achievement of sales goals by providing professional, friendly and accurate sales and/or customer service assistance to our customer base.
JOB DUTIES

+ Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.

+ Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.

+ Accurately and efficient...