Customer Service Representative (Vertis North - Onsite)

About the Role

We are looking for customer-focused and technically inclined professionals to join our team as a Customer Support Representative. In this role, you will provide exceptional support to customers by addressing customer concerns, resolving inquiries, and delivering a positive customer experience through phone, email, and chat channels.

Key Responsibilities

• Handle customer inquiries, concerns, and complaints through phone, email, or chat.
• Provide accurate information and resolve customer issues in a timely manner.
• Process customer requests, transactions, and account updates.
• Document interactions and maintain accurate customer records in company systems.
• Meet service quality, productivity, and customer satisfaction targets while adhering to company policies.

Qualifications

• Minimum of 6 months of Customer Support experience ...