Customer Service Representative

**GENERAL**(Describe the overall duties and responsibilities of the job):
Avoid any disruption at the customer's plant, monitor errors, communicate any machinery issue an escalate issues that can cause a risk with our customers.
**ESSENTIAL DUTIES AND RESPONSABILITIES**(Duties required for successful job performance):
Establish and maintain positive communication with external and internal costumers. Monitor the activities of our clients daily through the systems used by each of them.
- Daily monitor of customers systems (Covisint, FCA portal, Honda, GM, and others)
- Run release error report in order to assure accurate customer orders are in the SAP system.
- Make contracts (SSA’s, SO’s, Proto SO’s) in the SAP system to assure release information in loaded into the system.
- Run Delivery Orders (DO’S) in order to meet customer needs for shipments.
- Close tasks in campfire and follow up until price is entered in the orders.
- Daily monitor of customers syste...