Customer Service Representative

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

**Responsibilities:**

+ Support customer base by answering questions, concerns, account inquiries, order entry, as well as handling customer complaints.
+ Monitor customer order reports to assist sales team and customers with order status questions.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.

**Qualifications:**

+ High School ...