Customer Service Representative-Temporary

Key Responsibilities

• 1. Customer acquisition activities
  • Handles initial inquiries (direct & indirect).
  • Supports and tracks local marketing activities and promotional events.
  • Conducts sales activities through enrollment.
  • Forms and manages groups.
  • Follows up on unconverted inquiries and inactive customers.
• 2. Customer retention activities
  • Maintains positive customer relations and ensures customer satisfaction.
  • Conducts customer orientations.
  • Ensures optimal Language Center appearance.
  • Encourages customer reenrollments.
  • Schedules lessons for customers and instructors.
  • Schedules and conducts student consultations and counseling.
• 3. Operations
  • Enters and manages customer information in LCMS.
  • Prepares invoices, collects customer payments and handles other accounting activities.
  • Prepares pa...