Customer Service Representative

Job Summary

We are looking for a Customer Service Representative to join our team at our BGC site. This role is ideal for candidates with 2 years or less of customer service experience who possess strong communication skills and are eager to grow in a fast-paced environment.

Job Description:

• Assist customers in a professional and friendly manner
• Process payments and provide suggestions/assistance to customers who are in financial distress
• Answer billing inquiries and raise disputes when required
• Provide online walk access through
• Handle document requests and inquiries
• Address loan inquiries
• Manage escrow concerns (taxes/insurance)
• Outbound collections and skip tracing

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