Customer Service Representative

Job Overview

We are looking for Customer Service Representatives who can deliver excellent support to clients during peak service periods. This role involves handling inquiries, providing accurate information, and ensuring a positive customer experience. Ideal candidates are detail‑oriented, professional, and comfortable working in a fast‑paced environment.

Key Responsibilities

• Handle inbound calls, emails, or chat inquiries from customers regarding benefits, enrollment, account details, or service concerns.
• Provide clear, accurate, and timely information to customers while maintaining a high level of professionalism.
• Assist customers with troubleshooting issues, navigating systems, and completing required processes.
• Document all interactions accurately in the system and follow established workflows.
• Escalate complex issues to team leads or support teams when necessary.
• Meet p...