Customer Service Representative

The Customer Service Representative supports company growth by managing inbound and outbound leads, nurturing prospective clients, and ensuring timely, professional follow-up across all channels. This role bridges marketing, sales, and customer experience without carrying a traditional hard sales quota. Key Responsibilities

• Respond promptly to inbound inquiries (phone, email)
• Qualify leads based on established criteria
• Schedule appointments for sales or account teams
• Maintain accurate lead status and notes in CRM
• Conduct warm outbound outreach to prospects and past inquiries
• Follow structured follow-up cadences (calls, emails)
• Re-engage dormant or unconverted leads
• Share relevant information and resources to move prospects forward
• Log all interactions accurately in CRM
• Track lead sources, outcomes, and conversion stages
• Assist with reporting on lead volume, response time, and conversion metri...