Vacancy Description
Job Title: Customer Service Representative | Onsite- Richmond, VA | $20/HR | 6 Month Contract to Hire
Job Description
This role focuses on handling a high volume of inbound customer calls and providing accurate, empathetic, and solution-focused support for utility-related inquiries. The Customer Service Representative responds to questions about starting and stopping service, billing, usage, payments, and complaints, while following established procedures and using multiple computer systems. The position requires strong analytical thinking, excellent communication skills, and the ability to work independently in a fast-paced call center environment.
Responsibilities
+ Answer approximately 25–50 inbound customer calls per day, addressing a wide range of basic to complex questions related to utility services.
+ Assist customers with turning services on or off, processing payments, explaining usage, and resolving general inquiries and complaints.
+ Rev...
Job Description
This role focuses on handling a high volume of inbound customer calls and providing accurate, empathetic, and solution-focused support for utility-related inquiries. The Customer Service Representative responds to questions about starting and stopping service, billing, usage, payments, and complaints, while following established procedures and using multiple computer systems. The position requires strong analytical thinking, excellent communication skills, and the ability to work independently in a fast-paced call center environment.
Responsibilities
+ Answer approximately 25–50 inbound customer calls per day, addressing a wide range of basic to complex questions related to utility services.
+ Assist customers with turning services on or off, processing payments, explaining usage, and resolving general inquiries and complaints.
+ Rev...
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