Customer Service Representative (Retail Account)

Description

• Interact with customers to provide information and resolve inquiries.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Document customer interactions in the system accurately.
• Assist in developing customer service policies and procedures.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field
• Experience Level: 02 years
• Skills and Competencies: Proficient in English Language, excellent customer service skills
• Qualities and Traits: Strong communication skills, problem-solving mindset
• Responsibilities and Duties: Flexible to work in shifts