Customer Service Representative

Job Title: Customer Relations CoordinatorJob Description
The Customer Relations Coordinator serves as a Customer Service Representative and Sample Control specialist, supporting centralized customer complaint intake, coordination, and resolution while managing incoming and outgoing product samples. Positioned within the Customer Service function with Quality oversight, this role ensures compliant, independent complaint handling aligned with GMP requirements. The coordinator acts as the primary point of contact for customer complaints, ensuring accurate documentation, timely resolution, full traceability, and effective collaboration across internal teams. In addition, the role supports Quality initiatives through structured data collection and sample management, enabling complaint trending, root cause analysis, and continuous improvement in a regulated manufacturing environment.
Responsibilities

+ Serve as the primary point of contact for customer complaints, providing pr...