Customer Service Representative

Description We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth.

Responsibilities:
• Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach.
• Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct.
• Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication.
• Maintain careful attention to detail when handling account information, documentation, and servic...