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Customer Service Representative

International SOS

Pasig, Metro Manila, Philippines Full-time June 05, 2026
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Vacancy Description

We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service.

Responsibilities

  • Serve as the first point of contact for incoming assistance requests.

  • Manage cases efficiently and accurately according to Compass protocols.

  • Coordinate medical, security, and concierge assistance when required.

  • Ensure all case updates, documentation, and handovers are clear and complete.

  • Escalate urgent or complaint‑related cases as needed.

  • Maintain confidentiality, professionalism, and adherence to policies.

  • Support team operations, including shift transmissions and training of new coordinators.

    • Qualifications

  • ...

    • Ready to Apply?

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    Vacancy Details

    Location Pasig, Metro Manila
    Country Philippines
    Type Full-time
    Category Information and Record Clerks
    Posted June 05, 2026

    About International SOS

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    International SOS

    Pasig, Philippines

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