Customer Service Representative (Onsite)

Labcorp is seeking an on-site **Customer Service Representative** to join our team in Burlington, NC.

**Work Schedule: First Shift, Tuesday-Saturday 8:00am to 5:00pm**

**Job Responsibilities**

+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to i...