Customer Service Representative Night Shift (Saltillo)

Responsibilities and Duties
Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
Border crossing Mex - US and documentation.
Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
Secure capacity for load.
Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
Knowledge and Skills
Bachelor's degree desired, with minimum 1 year experience working with customer service, transportation, track and trace, etc.
Good knowledge of Microsoft Office/E-mail capabilities, and Reporting platforms.
High personal integrity and standards.
English: Good communication skills.
Attention to details.
Team work spirit and collaborative attitude, customer centric a...