Customer Service Representative

Description We are looking for a Customer Service Representative to join an education-focused organization in New York, New York, in a fully remote Contract role. In this position, you will support subscription and order processing activities while helping maintain a positive experience for customers through accurate records and responsive service. This opportunity is ideal for someone who is organized, detail-oriented, and comfortable partnering with internal teams to keep account information current and complete.

Responsibilities:
• Handle incoming subscription and order requests, ensuring each transaction is entered accurately and completed in a timely manner.
• Maintain customer account records by updating subscriber details and verifying information for completeness and accuracy.
• Work closely with billing partners to organize payment-related information and support smooth order fulfillment.
• Review account and order data to identify discrepancies, correct e...