Customer Service Representative

Description We are looking for a Customer Service Representative to support client interactions and provide dependable service from our New York, New York location. This Long-term Contract position is ideal for someone who communicates clearly, stays organized, and can manage a steady caseload while delivering a positive customer experience. The person in this role will handle outbound outreach, respond to client inquiries, and maintain accurate records of each interaction.

Responsibilities:
• Manage a designated group of client cases and track activity accurately within Salesforce.
• Place outbound calls to assigned clients to provide updates, gather information, and support service needs.
• Respond to customer questions with professionalism and resolve concerns in a timely manner.
• Record complete and precise notes for every customer interaction to ensure clear case documentation.
• Use approved call guidelines to maintain consistency and quality during clien...