Vacancy Description
- Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support
- Handle and resolve a variety of post-purchase concerns, including:
- Refund and return requests (including defective or incorrect items)
- Points accreditation
- Order cancellations and changes before dispatch
- Out-of-stock (OOS) issues, including suggesting alternatives or providing updates
- Assist customers with order placements, helping them navigate the website or app and confirm product availability
- Track and monitor deliveries, proactively providing customers with shipping updates and helping to resolve any logistics-related concerns
- Offer personalized product recommendations based on customer preferences, needs, or browsing behavior to enhance the shopping experience
- Collaborate with internal teams (logistics, sales, inventory, and marketing) to gather accura...
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