Customer Service Representative

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:

• To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned ma...