Customer Service Representative

Description We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment.

Responsibilities:
• Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services.
• Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression.
• Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member.
• Participate in a va...