Vacancy Description
Location: Penang Georgetown, Livingston tower
Job Type: Full-time
Language Requirement: Chinese + Good English
Industry: Customer Support / BPO
Shift: Rotational shift within 9am - 10pm, 5 working days in a week
earliest: 9am - 6pm; latest: 1pm - 10pm
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package: Basic up to RM 3,600 + language allowance RM 300
Key Responsibilities
- Handle customer inquiries via voice, email, and chat in Chinese
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalation of cases when necessary
Requirements
- Fluent in Mandarin + English
- Good English communication sk...
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