Customer Service Representative

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

13th Month Pay

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Equipment, Parking Space, Sleeping Quarters

Professional Development

Job Training, Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

• Handle inbound and outbound calls efficiently and professionally.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain a high level of customer satisfaction while meeting call targets.
• Document interactions and follow‑up as necessary.
• Minimum of 1 year of BPO experience in a voice account.
• Strong communication and interpersonal skills.
• Ability to work night shifts and start ASAP.
• Proficiency in handling high call volumes.