Customer Service Representative

Location: Livingston Tower, George Town, Penang, Malaysia

Job Summary

We are looking for a dedicated Customer Expert – Mandarin Speaking to deliver exceptional customer support to our Mandarin-speaking customers. In this role, you will handle customer inquiries across multiple channels, resolve issues efficiently, and provide a positive customer experience while meeting quality and productivity standards.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, chat, or other communication channels.
• Assist customers with product, service, account, and order-related questions.
• Resolve customer concerns professionally and escalate complex cases when necessary.
• Provide accurate information and ensure timely follow-up on customer requests.
• Maintain detailed and accurate records of customer interactions.
• Meet individual and team KPIs, including quality, productivity, and c...