Vacancy Description
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
Customer Service personnel responsible for ensuring excellent customer experience both on-ground and online. To protect brand reputation and support customer retention and sales growth.
Customer Interaction (On-Ground)
- Greet and assist customers professionally
- Handle inquiries, reservations, and complaints
- Ensure fast resolution of issues
- Escalate major concerns to supervisor/manager
- Maintain positive and welcoming brand presence
Online & Digital Support
- Respond to messages (Facebook, Instagram, website, etc.)
- Handle booking confirmations and inquiries
- Respond to reviews and feedback professionally
- Provide solutions aligned with company policy
- Follow up with c...
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