Customer Service Representative

Job Description

Job Overview:

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.

Key Responsibilities:

• Inbound/Outbound Calling: Make and receive a minimum of 200+ inbound and outbound calls per day to existing patients to schedule doctor appointments. Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
• Appointm...