Customer Service Representative

Description
A Contact Center Representative is needed for an entertainment union located Miracle Mile. As the Contact Center Representative, you will provide a world-class member experience via interaction on phone, email, web chat and/or any other channel as deemed necessary. This position acts as the most common touch point for the company and is expected to have broad knowledge of the processes, policies and operations of the entire organization. Breadth of knowledge required, includes, but is not limited to: Cashiering, Contracts, Membership, and Residuals Processing and Claims, and Web Support. Additionally, first level contract assessment and support; advocate for members working under a company collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals. The entertainment union offers free parking, and a 35-hour work week.


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